You can downgrade or cancel your Auth0 subscription at any time, and may be eligible for a credit on your next billing cycle or a refund depending on the circumstances.

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Self-service plans

If you are subscribed to an Essential or Professional plan, you can downgrade or cancel your subscription in the Auth0 Dashboard.

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Downgrade or cancel plan

  1. Go to Dashboard > Settings, and then switch to the Subscription view.
  2. Locate the plan you’d like to downgrade to, and then select Downgrade.
  3. If you want to cancel your plan, locate the Free plan, and then select Downgrade.
    Auth0 Tenant Settings Subscription tab
  4. To confirm your subscription change, select Subscribe Now.

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Request credit or refund

If you downgrade or cancel your Auth0 subscription, you may be eligible for a credit on your next billing cycle or a refund. To learn more, read our Billing Policy.

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Enterprise plans

If you are subscribed to an Enterprise plan, contact your Technical Account Manager (TAM) and then open a ticket with Auth0 Support.

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Learn more